19 آذر 1401
سيد مهدي ميرمهدي

سید مهدی میرمهدی

مرتبه علمی: استادیار
نشانی:
تحصیلات: دکترای تخصصی / مدیریت بازرگانی-مدیریت بازاریابی
تلفن:
دانشکده: دانشکده ادبیات و علوم انسانی

مشخصات پژوهش

عنوان
Investigating the effective factors in users’ satisfaction with social network sites
نوع پژوهش مقاله چاپ شده
کلیدواژه‌ها
online environment, social media, social network sites, user satisfaction
سال
2017
مجله International Journal of Electronic Customer Relationship Management
پژوهشگران سید مهدی میرمهدی

چکیده

Social network sites such as Facebook are considered as a subcategory of social media. These services have attracted the attention of the researchers and prompted them to investigate and analyse the users’ attitudes and behaviours in these sites. The aim of this research is to investigate the factors affecting social networks users’ satisfaction. To achieve this aim, a structural model was applied to analyse and test these factors among the Iranian users of a social network site. The results indicated that factors, such as time responsiveness, usefulness, hedonic values, ease of use, format, perceived privacy and personalisation, are influential in social networks users’ satisfaction, but utilitarian values have no effects on users’ satisfaction with social networks